Friday, August 10, 2007

tech training week 7--instant messaging

FPPL colleagues: has anyone signed on to Meebo yet? I like that it is a proxy for several popular IM services in one. I use Google chat occasionally in my email account, but that's about as far as it goes for me. Our new email client has a chat function that I can enable if there's interest in using it for internal communication.

Bloomingdale Public Library uses a Meebo widget on their website to provide chat reference. This would be very easy to implement if we were interested in providing another option for virtual reference in addition to our email form. It seems that there is a growing number of libraries using chat reference with varying levels of interest from patrons. I think this could be especially resonant with the younger generations who use chat and SMS in their daily lives.

On another note, when you're checking out the Meebo widget on the Bloomingdale website, take a look at how their site is set up... this fall, we're going to implement the same content management system they're using to design their website. What do you think?

1 comment:

vanessa said...

http://www.ilovelibraries.org/ also has the widget, too. eventually, i'd like to look into having virtual reference, but there's so much going on right now. this would be one way, another would be to join up with Ask Away Illinois.